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Change shipping addressTo update the shipping address for your order, please get in touch with our customer support team or your account manager and provide your order number. Keep in mind that you must make this change prior to the order being shipped, as adjustments to the delivery address cannot be made once the order is in transit. For prompt assistance, we recommend reaching out to us by phone at (800) 955-4742.
Modify an OrderTo modify an item in your order, reach out to our customer support team or your designated account manager and provide them with your order number. Be mindful that there's a limited time frame before the order is processed, and once it has advanced to the production phase, alterations are no longer possible. Any change made to your order that is not due to a stock issue will be subject to a change fee of $50.00 in addition to any additional costs associated with the changes. This fee covers restocking and shipping charges back to our supplier's warehouse. For immediate support, we encourage you to contact us by phone at (800) 955-4742.
Cancel an OrderTo cancel your order, contact our client support team or your account manager and provide them with your order number. Please keep in mind that there's a limited period before the order is sent out, and once it has entered the production stage, cancellation is no longer possible. Cancellations will be subject to a 15% restocking fee, return shipping fees to warehouse, plus any additional fees required to cover services already rendered, including artwork creation. To receive immediate help, we suggest contacting us by phone at (800) 955-4742.
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